Refund and Returns Policy

1. Digital Products

All products sold on nunomarinho.com are digital goods, including but not limited to digital music scores (sheet music) and digital music albums. Once a digital product has been purchased and made available for download or access, it is considered delivered.

Due to the nature of digital content, no refunds or returns are accepted after purchase, in accordance with applicable consumer protection legislation regarding digital content supplied immediately after purchase.

By completing a purchase on this website, the customer expressly agrees to the immediate supply of digital content and acknowledges that they thereby lose the right of withdrawal once the download or access has begun.

2. Exceptions – Duplicate Purchases

Refunds are only considered in exceptional cases where the customer can clearly demonstrate that the same digital product was previously purchased on nunomarinho.com.

In such cases:
• No monetary refund will be issued.
• The customer may request an exchange for another digital product of equal value.
• The exchange request must be submitted within 14 days of the duplicate purchase.
• Proof of both purchases may be required.

3. Ineligible Cases

Refunds or exchanges will not be granted in the following situations:
• Change of mind after purchase.
• Incompatibility with the customer’s device or software.
• Lack of technical knowledge to open or use the files.
• Accidental purchase of an incorrect product, except where it qualifies as a duplicate purchase under Section 2.

4. Technical Issues

If a purchased digital product is defective, corrupted, or inaccessible due to a technical issue attributable to nunomarinho.com, we will make reasonable efforts to:
• Provide a corrected file, or
• Restore access to the purchased content.

This does not constitute a refund but ensures proper delivery of the purchased product.

5. Contact

All requests related to duplicate purchases or technical issues must be submitted via the contact details provided on the website, including the order reference number and a clear description of the issue.